DELIVERY OF ORDERS
The transport service is managed by a specialised external company DACHSER. The nature of our products, bulky and heavy goods, requires an agreed date for delivery.
The delivery of orders will be made to the postal delivery address freely designated by the client during the registration or purchasing process, once the payment has been made and confirmed.
In no case will texence be held responsible when the delivery of the product does not take place as a consequence of the data provided by the client being untrue, inaccurate or incomplete, or when the delivery cannot take place for reasons beyond the control of the company in charge of the shipment, such as the absence of the addressee. Any costs arising from these incidents shall be borne by the customer in all cases.
ORDER RECEPTION PROCESS
Parcels can be heavy and bulky. Remember to ensure the reception of the parcel by at least two people, especially to transport it to your home. The transport company will only take the parcel out of the truck and leave it as close as possible to your home. It is strongly recommended that, if you have the chance, the professionals responsible for installing the product participate in its reception.
If the shower tray is in poor condition: please refuse the delivery (take a photo with your phone if you have the chance), then inform us immediately to make the corresponding claim to the transport company. It is essential to unpack the product before signing the delivery note. Please, take a few minutes to open and check the product.
IMPORTANT: Any damage caused by the transport cannot, under any circumstances, be assigned to the manufacturer. In the event of a dispute caused by transport, the order will be re-manufactured under the same commercial conditions as those agreed upon when the order was confirmed with regard to delivery time, etc.
SHIPPING AND DELIVERY TIME
Every texence product is made to measure according to the customer’s specifications.
SHIPPING TIME
The shipping time is the period of time that elapses between the order confirmation and its departure from the factory to the delivery address provided by the customer. The shipping time in the available territories will be 15 days from the date of confirmation of purchase. However, these delivery times may be reduced and customers will be informed when their order has been shipped.
During the purchasing process, customers can select options that may delay the delivery time. These shipping times are shown in these options during the purchasing process.
DELIVERY TIME
The delivery period is the time that elapses from when the product leaves the factory until it reaches its recipient. Depending on the territory, the delivery time may vary between 3 and 6 days from the date of shipment.
The delivery time of the products is calculated in working days, which means that Saturdays, Sundays or bank holidays are not taken into account.
After notification by us of the shipment of the goods, the transport company will contact the customer within the next few days to arrange a delivery date once the goods are in the city of destination.
SHIPPING COSTS
Shipping costs may vary according to the destination territory. Once the order has been placed and the total amount has been confirmed, the system will show the shipping costs according to the given delivery address. Customers will therefore be able to check at any time during the purchasing process the price of their order and the associated shipping costs, if any.
WE RECOMMEND YOU READ CAREFULLY OUR TERMS AND CONDITIONS OF SALE TO EXPAND MORE INFORMATION OF YOUR INTEREST ON DELIVERY AND SHIPPING TIMES, PRODUCT WARRANTY OR MERCHANDISE RETURN AMONG OTHERS.
